Cosential Support Plans
Designed for the Individual Needs of Our Customers
No matter what your support requirements are, Cosential has a support plan to meet the unique requirements of your organization.
Whether you need an emergency response hotline, remote access support, a dedicated account manager, or real-time chat support - we have a plan for you. Cosential support plans enable you to maximize the power of your Cosential Enterprise™ software
Pick the Right Level of Support for You and Your Organization
Standard Level Support
As soon as you purchase Cosential Enterprise™ software, you're automatically enrolled in Standard Level Support. This basic plan provides all the essentials to ensure you get the most out of your investment.
Standard-Plus Level Support
Cosential Standard-Plus includes all the Standard Level Support benefits plus additional features including remote access support and a dedicated account manager, important for mission-critical applications.
Enterprise Level Support
Cosential Enterprise includes all the Standard-Plus Level Support benefits plus added support for customers requiring multiple authorized support contacts, additional engineering and analyst access, and fastest response times.
| Support Plan | Standard | Standard-Plus | Enterprise |
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| Online User Guide |  |
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| Online Support Portal | |
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| Online Release Notes | |
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| Technical Support Knowledgebase | |
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| New Feature Training Video Downloads | |
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| CosentialGroups Parature user Discussion Forums | |
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| Cosential Insider Email Newsletter | |
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| Online Case Submission and Status Updates via Support Portal | |
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| Opt-in System Status Updates via Email | |
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| Unlimited Self-Service Support Contacts | |
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| Authorized Support Contacts | 1 | 2 | unlimited |
| Software Support Engineer Access via Telephone Monday - Friday [Excluding holidays] |
9:00 AM - 9:00 PM EST | 9:00 AM - 9:00 PM EST | |
| Targeting Initial Responde Time | 2 business days | 4 hours | 2 hours |
| Emergency Response Hotline | |
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| Remote Access Support | |
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| API Access Support | |
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| Premium Report Designer Support | |
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| Priority Queuing (Telephone, Tickets and Email) | |
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| Monthly Support Issue Review | |
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| Cosentialfest -Cosential Users' Conference - Comlimentary Registrations |
2 | 3 | |
| Support Requests per Month | 5 | Unlimited | Unlimited |