AEC Business Development, CRM March 11, 2014 Business Development Benchmarking for A/E Firms site admin How do business developers in the Architecture / Engineering (A/E) industry spend their time; and how could they be more efficient? PSMJ recently released their 2013 Fees & Pricing Benchmark Survey Report outlining the allocation of business development efforts within the A/E industry. While there was great variation in time spent responding to RFPs based on firm-size, some were as high as 48%. If firms are spending almost half their time responding to RFPs, perhaps they’re being more reactive than proactive. I wonder what percentage of these firms are chasing work they really aren’t positioned to win? What would happen if they had better metrics on what jobs they were more likely to win and had a go/no-go process in place to ensure that they were pursuing only that work? And how much would that percentage go down if they were effectively using a CRM where they could easily and quickly access all relevant information for the pursuit? 48% seems like an extremely high number that could be lessened with a more efficient process so that firms could spend more time strengthening new and existing relationships. Anthony Kempa, Vice President, Marketing at Environmental Systems Design, Inc. explained how streamlining their process with CRM helped them bring some of their RFP tasks down from two weeks to five minutes. “Recently, our CEO was able to experience the benefits of using Cosential directly. He received a call about an opportunity before any formal RFP process was initiated and was able to triangulate our relationships across people and companies quickly. Within five minutes, he had enough confidence with our information to start placing meaningful and productive phone calls. As a result of our CEO’s calls, we started providing consulting-engineering for the client less than two weeks later. In the past, it could have taken up to two weeks to connect all the dots. Cosential was able to help us be more efficient and productive through providing a 360 degree view across our business functions, from marketing and business development to operations, human resources, and accounting. This insight helps us to be more competitive.” Let us take a look at your business development/marketing process to help you identify areas that need improvement and provide you with expert tips for making these efforts more effective. If you are in need of a solution for your data, proposals, or customer relations we would love to show you our CRM. Book your demo now! Feel free to also reach out to our sales team at email@example.com or 800-505-7089 ext. 1 with any questions you may have. Here are other articles that may be of interest to you: What Is Digital Disruption? (and Why Should You Care About It) Fearless Selling: Knowing the AEC Trigger Feature Is Your CRM on Your Team?