Services
CUSTOMER SUPPORT
Cosential’s built-in Support Center supplies users with user-guides, manuals, applications, plug-ins, tutorials, and training videos. If you have a problem and need help – we’ve got you covered. To access this Support Center, please click the Support Center module within the Cosential application.
Email
Please email request to support@cosential.weareshellshock.com
Phone
Call us at 800-505-7089 ext 2
Monday – Friday, 8AM – 8PM CST
For qualifying customers, your partnership with Cosential gives you access to a team that has worked with firms just like yours and brings the experience and expertise you need to get effective use out of your platform.
Cosential believes in the power of unifying systems and teams – and users! Our Cosential Community gives you access to other Cosential power users who have “been there” and “done that”. Discuss best practices, product features and functions, and industry news with your peers by accessing the Community portal within the Support Center of your desktop application.
Roger T. Smith
Vice President – Howell Construction
“One of the best things about Cosential has been the top-notch customer service. We are always able to get help from a real person and from someone that is extremely knowledgeable. Any issues we’ve raised have been dealt with immediately or in a timely fashion with good feedback in the interim on the status of the solution. Awesome customer service!”
